Gift Card FAQs

Prestige Gift Card FAQ's

How do I purchase a Gift Card?

Visit our Gift Card page, select the amount required, add the Gift Cards to your basket & check out as normal.

 

Will a physical gift card be sent?

No, our e-Gift Cards are electronic Gift Cards delivered via email, to the email address provided at the checkout.

 

Can I use a discount code to purchase Gift Cards?

You cannot use a discount code when purchasing Gift Cards. However, you are able to use discount codes when purchasing products & paying with Gift Cards, as Gift Cards are a form of payment.

 

Can I use Klarna to pay for my Gift Card purchase?

Klarna is only available to spread the cost of purchases of physical goods, which does not include Gift Cards.

 

How do I access my Gift Card?

Gift Cards are delivered via email, to the email address provided at the checkout.  You'll be sent an email with a unique e-Gift Card code to be redeemed on Prestige.co.uk.

 

How do I send a Gift Card to my intended recipient?

You can choose to either forward the email with the e-Gift Card Code to the recipient, or print off and put inside a card for a personal touch. The choice is yours!

 

Where can the Gift Card be used?

The Gift Card can be redeemed at prestige.co.uk. The Gift Card is not valid in retail stores or on any other sites.

 

Can a Gift Card be used to buy a Gift Card?

No, you are unable to use a Gift Card to purchase another Gift Card. Gift Cards can only be redeemed against products & shipping.

 

How do I check my Gift Card balance?

Please get in touch using our Contact Form to request details of your current Gift Card balance. Please include Name, Order number & Gift Card code. 

 

How do I check my Gift Card expiry date?

Gift Cards are valid for 6 months from the date of purchase. You can check the date of purchase on your email order confirmation & Gift Card email.

 

How do I redeem my Gift Card?

You'll be sent an email with a unique e-Gift Card code to be redeemed on Prestige.co.uk. Simply add products to your cart, and choose 'Gift Card' at the checkout as the payment option. If the total cart amount is less than your Gift Card balance, the remaining balance on your Gift Card will be adjusted accordingly. If the total cart amount is more than your Gift Card balance, you'll be prompted to pay the difference via another payment method such as PayPal or debit card.

 

Can Gift Cards be used more than once?

Yes, as long as there is balance left of the Gift Card.

 

Can multiple Gift Cards be used on one purchase?

Yes, you are able to use multiple Gift Cards and redeem them against a single purchase.

 

Can I get a refund after I have purchased a Gift Card?

Gift Cards are non-refundable.

 

How will I be refunded if I have paid using a Gift Card?

If you have used a Gift Card to purchase or part purchase products from Prestige.co.uk, refunds will be made back to the payment methods used in the original transaction, including Gift Cards.

 

Where are the Gift Card Terms & Conditions?

These can be found on our Terms & Conditions page.