Read our FAQs
If you prefer finding answers on your own, our FAQs cover a wide range of topics, from orders and delivery to product aftercare, allowing you to access information instantly.
Contact via Social channels
For the quickest and most convenient way to reach us, connect with us through our social channels, and we promise to respond within 1 business hour*.
Contact via Email
If email suits you better, you can complete our straightforward contact form. We'll review your enquiry and commit to responding within 24 working hours*.
We value your feedback when you reach out to us. It's fantastic to hear when we've exceeded your expectations, but it's equally important to know where we can improve. After we've resolved your enquiry, we'll ask you to answer three quick questions. We would appreciate just a minute of your time to complete this survey.
*During peak times, we may take slightly longer to respond.
Contact via Phone
Our friendly team is here to help Monday-Friday, between 9am and 5pm.
Call us on 0151 482 8282
IMPORTANT INFORMATION
14/05/2025
We are currently experiencing an issue with our mail provider that may prevent some emails from reaching our support teams. They are actively working on a fix.
We apologise for any inconvenience this may cause and appreciate your patience. If you believe your email has been affected and you have not received a response within our promised timeframe, please call us on 0151 482 8282 so we can assist you with your query over the phone.