Privacy Policy

Last updated: July 2024.

Purpose of this Privacy Policy

This Privacy Policy (the “Policy”) applies to all UK Meyer websites, including,,, and, collectively known as the “Meyer Sites” or “Sites” in this Policy.

This Policy explains how Meyer collects, uses, and discloses personal information about you when you visit the Site and when you contact Meyer, whether by email, post or telephone using the contact options on the Site. By “personal information” we mean any information about an individual from which that person can be identified.

We are committed to protecting your privacy as outlined in this Policy and have developed this Policy so that you understand how your personal information may be processed. It is important that you read this Policy together with our Terms and Conditions and any other policies that may apply to you when using the Site.

Data Controller

All Sites are run by Meyer Group Limited (“Meyer”), company number 01443669, and with its registered office address at Wirral International Business Park, Riverview Road, Bromborough, Wirral CH62 3RH.

For the purposes of the GDPR and Data Protection Act 1998, Meyer is the data controller of any personal information.

The information you provide to us through the Site will initially be collected by Meyer but may then be shared with other companies established by Meyer (“Meyer Group”). All references to “Meyer”, “we” and “our” in this Policy therefore include the Meyer Group, unless distinguished in this Policy. Depending upon your relationship with Meyer, we may separately provide you with further details about our use of your personal information. Where additional data processing information is provided to you in specific cases, that information will take precedence over the notice provided here.


Contact Details

If you have any questions in relation to this Policy, please do not hesitate to contact us using our contact form or address below:

Consumer Care 
Meyer Group Ltd
Riverview Rd
CH62 3RH

What type of information does Meyer collect?

We may collect, use, store and transfer different kinds of personal information about you, as follows:   

  • Technical information: The information we  collect includes, but is not limited to: information about your Internet service provider; your operating system; browser type; domain name; the Internet protocol (IP) address of your computer (or other electronic Internet-enabled device); your access times;  the website that referred you to us; and the Web pages you request and the date and time of those requests..
  • Identity and contact information: including your name, email address, website address, and any additional information you choose to provide within the content of your comment, request, or enquiry to us.
  • Usage information:.includes details of your visits to the Site, which may include traffic data and location data, and information about how you interact with and use the Site, products, and services.
  • Marketing and communications information: this includes the reason for your contact, which may be an enquiry or a request. If you publicly post about us, or communicate directly with us, on a social media website, we may collect and process the data contained in such posts or in your public profile for the purpose of addressing any customer service requests you may have. This also includes your preferences in receiving email marketing from us.
  • Financial information: this includes [bank account and payment card details].
  • Other: If you want to use any of the services described above or if you request further information about Meyer, you will need to provide us with some additional personal information so that we can liaise with you in order to deal with your request or query. We may also collect information necessary for legal or regulatory compliance.


How is your personal information collected?

  • Your interactions with us: Information will be collected primarily from you as voluntarily provided to us. You may give us your personal information by filling in online forms or by corresponding with us by post, phone, email or otherwise.
  • Automated technologies or interactions: When you visit our Site, we may automatically collect standard internet and website log information and details of patterns about how website visitors behave. Our collection of technical information may also involve the use of cookies. Please see our Cookies Policy for more information. 
  • Third parties or publicly available sources: Financial data is collected from third-party payment services. If you publicly post about us, or communicate directly with us, on a social media website, we may collect and process the data contained in such posts or in your public profile. We may also collect it where lawful to do so from (and combine it with information from) public sources, third party service providers or individuals who you have indicated have agreed for you to provide their personal information, government, tax, or law enforcement agencies and other third parties.

How does Meyer use your personal information?

Under data protection law, we must also have a specific lawful basis (i.e., a proper reason) for the processing of your personal information.

We may use your personal information for the purposes of:

  • providing our products and services to you; our lawful basis is to fulfil any contractual terms with you or to take steps at your request before entering into a contract.
  • marketing our products and services to you; our lawful basis is our legitimate interests to promote our services to you or your consent if you choose to subscribe to any email newsletter or marketing (and you can unsubscribe at any time by [using the unsubscribe links contained in any email that we send you or by contacting us using the details above]).
  • undertaking customer service surveys to ensure we continually improve our products and services to you; our lawful basis is our legitimate business interests to study how you use our products/service and to help us improve and develop our products and services.
  • Helping us review, develop, and improve the products and services we offer, for example through research, analysis, and planning; our lawful basis is our legitimate business interests in understanding and improving our products and services so we can deliver the best service to you.
  • notifying you about changes to our product(s) and service(s)) and to otherwise communicate with you not related to marketing, for example to respond to queries from you; our lawful basis is our legitimate interests to process and respond to your requests and manage our relationship with you and contract of providing the products and services to you.
  • processing and retaining personal data relating to your credit/debit card and order details to enable the fulfilment of your order and to deal with any queries or refunds of payment; our lawful basis is our legitimate interests and contract of providing the products and services to you.
  • using cookies and traffic data as set out in our Cookies Policy [LINK]; our lawful basis is legitimate interests for essential cookies and consent where we use cookies or similar technologies that are not strictly necessary.
  • maintaining records for tax and in respect of managing and defending any claims; our lawful basis is to comply with our legal and regulatory obligations and as necessary for our legitimate interests to protect our business, interests, and rights.
  • as otherwise legally permitted and/or legally required from time to time; our lawful basis is to comply with our legal and regulatory obligations.

Under United Kingdom and/or European Union regulations, where we have indicated above that we rely on legitimate interests for the processing of your personal information, we carry out a ‘balancing’ test to ensure that our processing is necessary and that your fundamental rights of privacy are not outweighed by our legitimate interests before we go ahead with such processing.

Does Meyer share personal information with third parties?

We may share your personal information where necessary with the parties set out below for the purposes set out in the sections above.

  • Internal third parties. Your personal information may be shared with the Meyer Group.
  • Service providers or processors. It may also be made available to third parties (within or outside the Meyer Group) providing relevant services under contract to Meyer, such as marketing agencies, econometrics agencies, customer service companies, card payment processors, advisers, auditors and compliance managers, providers of call centres and IT hosting and IT maintenance providers. It includes use of Payment Gateways, Direct Marketing Software, On-site Personalisation Software, Social Media Platforms, Customer Relationship Management Systems and Content Management Systems. These companies may use information about you to perform their services on our behalf. In order to be able to offer you Klarna’s payment options, we will pass to Klarna certain aspects of your personal information, such as contact and order details, in order for Klarna to assess whether you qualify for their payment options and to tailor the payment options for you. General information on Klarna you can find here. Your personal data is handled in accordance with applicable data protection law and in accordance with the information in Klarna’s privacy policy.
  • Law enforcement, legal requirements and protecting rights. We may disclose specific information upon lawful request by government authorities, law enforcement and regulatory authorities where required or permitted by law and for tax or other purposes. Personal information may also be released to external parties in response to legal processes, and when required to comply with laws, or to enforce our agreements, corporate policies, or to protect the rights, property or safety of Meyer, our employees, agents, customers, and others, as well as to parties to whom you authorise Meyer to release your personal information. 
  • Advertising, marketing, and analytics partners. The Site includes links to third party websites and some of your personal information from your browsing session may be transferred to such third party websites. We may also share personal information with third parties that provide advertising, marketing, analytics, and other related services. Please see our Cookies Policy [LINK] for more information.
  • Business transfers. We may share personal information with companies or other entities that we plan to merge with or be acquired by. We will not sell your personal information to any third party other than as part of any restructuring or sale of Meyer.

We require all third parties to respect the security of your personal information and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal information for their own purposes and only permit them to use your personal information for specified purposes and in accordance with our instructions.

Where will your personal information be processed?

Meyer is based in the UK, but please be aware that as part of the processing operations carried out by us (or on our behalf) as set out above, your personal information may be transferred to,  stored and otherwise processed in, one or more countries outside the United Kingdom (UK) or European Economic Area (EEA), including in utilising online software/services where their servers may be hosted abroad, for example direct marketing software.

For transfers of your personal data to third parties outside of the UK or EEA, we take reasonable steps to ensure that your personal information is adequately protected in accordance with the requirements of applicable data protection law. Please contact us if you would like more details about our safeguards for data transfers.

What safeguards are in place to protect your personal information?

We use a variety of security measures to maintain the safety of your personal information and to prevent your personal information from being accidentally lost, used, or accessed in an unauthorised way, altered, or disclosed. Nevertheless, whilst we take efforts to safeguard your personal information which are consistent with applicable laws, the nature of the internet is such that we cannot guarantee absolutely the security of any personal information you disclose online.

We have also put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

Your rights By law, you have a number of rights in relation to your personal information. Some of these rights apply generally, while others will only apply in certain circumstances. Further information and advice about your rights can be obtained from the data protection regulator in your country.

For all rights, we usually act on requests and provide information free of charge, but, where allowed under the law, we may charge a reasonable fee to cover our administrative costs of providing the information for baseless or excessive/repeated requests, or further copies of the same information. Alternatively, we may be entitled to refuse to act on the request in some circumstances. We’ll try to respond as soon as we can. Generally, this will be within one month from when we receive your request but, if the request is going to take longer to deal with, we’ll come back to you and let you know.

We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal information (or to exercise any of your other rights). This is a security measure to ensure that personal information is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.

  • Right to be informed. You have the right to be provided with clear, transparent, and easily understandable information about how we use your information and your rights. This is why we’re providing you with the information in this Policy.
  • Right of access. You have the right to request a copy of the personal information held by or on behalf of Meyer about you (this is commonly known as a “data subject access request”).
  • Right to rectification. This allows you to have any inaccuracies or incomplete information corrected.
  • Right to erasure. This is also known as the ‘right to be forgotten’ and allows you to request the deletion or removal of your information where there is no compelling reason for us to keep using it. We may not always be able to comply with your request for specific legal reasons which will be notified to you, if applicable, at the time of your request.
  • Right to restrict processing. You have rights to ‘block’ or suppress further use of your information. When processing is restricted, we can still store your information, but may not use it further.
  • Right to data portability. You have rights to obtain and reuse your personal information for your own purposes across different services.
  • Right to object. You can object to certain types of processing, including processing for direct marketing or where we are relying on our legitimate interests for processing.
  • Right to complain. You have the right to make a complaint at any time to your local data protection supervisory authority. We would, however, appreciate the chance to respond to your concerns before you approach them so do contact us in the first instance.
  • Right to withdraw consent. If you have given your consent to anything we do with your personal information, you have the right to withdraw your consent at any time (although it does not mean that anything we have done with your personal information with your consent up to that point is unlawful). This includes your right to withdraw consent to us using your personal information for marketing purposes.

If you wish to exercise any of the rights set out above, please address requests to the Data Protection Officer (at the address above).


We will keep your details on record until we have completely dealt with your request, enquiry, or application and then for a reasonable period afterwards, in accordance with data protection laws and other applicable legislation.

Meyer may keep your details on record for as long as is necessary for the purposes set out above and will then endeavour to securely delete your details in accordance with data protection laws and other applicable legislation. However, please note that we may turn your personal information into anonymous data so that you cannot be identified from it for the purposes of statistical analysis, traffic / website usage analysis and other administrative purposes.

Changes to this Policy

We keep this Policy under regular review. We may change this Policy from time to time by updating this page in order to reflect changes in the law and/or our privacy practices. The date at the top of this Policy will be updated accordingly.

We encourage you to check the date of this Policy when you visit the Site for any updates or changes. We will notify you of any modified versions of this Policy that might materially affect the way we use or disclose your personal information.

Changes to your information

It is important that the personal information we hold about you is accurate and current. Please keep us informed if your personal information changes during your relationship with us.

Third-party Links

This Policy only extends to the Site and does not, therefore, extend to your use of, provision of data to and collection of data on any website not connected to us to which you may link by using the hypertext links within this website. We do not control these third-party websites and are not responsible for their privacy practices. When you leave our Site, we encourage you to read the privacy policy of every other website you visit.