Delivery Information

Where We Deliver To

At present Prestige.co.uk only services orders and delivers items to customers in the United Kingdom.

Our Delivery Times & Costs

Delivery Type Delivery Time Cost
Standard Delivery - up to £49.99 (Mainland UK) 2-5 Working Days £3.95
Standard Delivery - £50+ (Mainland UK) 2-5 Working Days FREE

DPD Next Day (Mainland UK*)

*Excludes Scottish Highlands & Isles

1-2 Working Days (Mon - Thurs, placed before 12pm)

£6.95

Standard Royal Mail - Spare Parts up to £15

  • Mainland UK
  • Channel Islands
  • Scottish Highlands & Isles

Up to 5 Working Days (excluding Sundays)

£3.50

DPD Saturday / Sunday Delivery (Mainland UK*)

*Excludes Scottish Highlands & Isles

Saturday / Sunday Only (orders must be placed before 12pm on Friday)

£7.95
DPD Standard Delivery below £15 (Non-Mainland UK)
  • Channel Islands
  • Isle of Man
  • Jersey

2-5 Working Days

£5.50
DPD Standard Delivery £15+ (Non-Mainland UK)
  • Channel Islands
  • Isle of Man
  • Jersey

2-5 Working Days

£15

 

We charge the necessary postage fee in order to cover our own courier service fee, labour and packaging materials. This continues the assurance that the goods you have ordered from us are delivered to you securely and with optimum service.

If you do not receive your item within the timeframes stated, your order may be slightly delayed. Please allow for a full 7 days to pass before contacting our consumer care team.

Our Delivery Services

Royal Mail

For smaller items such as pressure cooker spares and some utensils, we will utilise Royal Mail services to dispatch these items.  Delivery of individual spare parts via Royal Mail can take up to 5 working days to arrive. However, spare parts purchased with other products will still ship via DPD and not be affected.

Hermes

For our standard delivery service, we utilise Hermes as our chosen carrier.  Sometimes we will choose an alternative carrier to ship your good to you in which case you will receive tracking information to track your parcel from both the carrier & ourselves.  The email may come from Scurri - our logistics partner - to keep you updated regarding your order.

Your Delivery Confirmation 

After receiving your Prestige order confirmation, you will receive 2 separate emails or text messages from us and Hermes with your delivery information. To aid in the identification of the communication related to your purchase from this website, the email or text message will appear as ‘Meyer Group Ltd'. 

Tracking

You are able to track your item’s delivery process using the tracking code provided by Hermes. You can track your order online here via the Hermes website

Your Delivery Day

Hermes will send you an email or text message on the day they plan to deliver. 

Management of your Delivery

You can manage or adjust your delivery information and options from the Hermes website or app. You will be able to undertake the following:

  • Choose an alternative delivery date
  • Opt to be left with specified neighbour
  • Opt to be left in specified safe location

DPD

For our premium and non-Mainland UK delivery services, we utilise DPD as our chosen carrier.

Your Delivery Confirmation 

Upon ordering from Prestige, you will receive an email or text message from DPD to communicate your delivery information. To aid in the identification of the communication related to your purchase from this website, the email or text message will appear as ‘Meyer Group Ltd'. 

Tracking

You are able to track your item’s delivery process using the tracking code provided by DPD. You can track your order online here via the DPD website

Your Delivery Window

All DPD orders benefit from a ‘one hour delivery window’, ensuring you don’t need to wait in all day for your goods to be delivered to your chosen location. DPD will communicate this delivery slot with you. 

Management of your Delivery

You can manage or adjust your delivery information and options from the DPD website or app. You will be able to undertake the following:

  • Change to ‘DPD Pickup’ option – Pick up from one of 2500 shops for click and collect. You can locate your closest shop here.
  • Upgrade to Next Day Delivery at a cost 
  • Choose an alternative delivery date
  • Opt to be left with specified neighbour
  • Opt to be left in specified safe location


Returning your Items

If you purchased a Prestige product not from www.prestige.co.uk, then please contact the retailer in the first instance.
If you did purchase your item from www.prestige.co.uk and wish to return your item, you must adhere to our returns policy within our terms and conditions. To return your item, please contact our Consumer Care team by filling in our contact form.

  • Monday-Thursday 9am-5pm
  • Friday 9am-4pm.

If you are calling please ensure you have the following information to hand:

  • The website you purchased the item from.
  • Your order number - this will be found on the email confirmation you received when the order was placed on our website. 
  • The “Product Ref” number – this is usually a five-digit number which can be found on the order confirmation or on the website.